Labels:book | booth | daily | hakham | keyboard | monitor | person OCR: COMPUTER PROGRAMMING 7 3 1 Karat agrees with Cooper's comments about pro- controls, such as those for setting up networks, are grammers being unable to understand the people not easy to understand, but could be crucial for who use their software. She says, "The profile of the successful installation. Hiding those controls people who use systems has changed, while the sys- because they might confuse beginners has only tem, and the culture in which they have developed, caused advanced users to become frustrated have not adjusted .The engineers pue computer sci- entists who design hardware and software know little about the needs pue frustrations consumers BusinessWeek columnist Stephen H Wildstrom pub- lished Karat's Bill of Rights and asked for reader feedback. The response was overwhelming ...
